Privacy Policy
Here is the full Privacy Policy translated into German with the updated address:
Privacy Policy – Secret Velvet
Last updated: June 2026
Who We Are
Secret Velvet ("we", "us", or "our") operates the website https://secret-velvet.com/ (the "Website"). We specialize in providing high-quality lingerie and intimate apparel. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
Legal Entity: NR Ecom Limited
Registered Address: Rosenstraße 14, 10117 Berlin, Germany
Contact: support@secret-velvet.com
Information We Collect
Personally Identifiable Information
We collect personal data when you interact with our Website, particularly when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact our customer support team
This may include the following data:
- Contact Information: Full name, email address, postal address, and phone number
- Payment Information: Card or payment details required to process your order. All payment data is securely processed by third-party payment providers and is never stored on our servers
- Authentication Data: To the extent necessary for verifying product authenticity or account identity, we may collect supporting information such as photos or product descriptions
Non-Personal Data
We may automatically collect non-personal data when you interact with our Website, including:
- Browser & Device Data: Browser type, device type, operating system, and Internet Service Provider (ISP)
- Log Data: IP address, pages visited, time and duration of visit, and other usage statistics
Cookies & Tracking Technologies
Our Website uses cookies – small files stored by your browser on your device – to enhance your browsing experience, remember your preferences, and track website usage.
You can configure your browser settings to reject cookies or notify you when cookies are being transferred. Please note that disabling cookies may affect certain functionalities of the Website.
How We Use Your Data
We may use your personal data for the following purposes:
- To Provide and Maintain Our Services: Processing orders, managing accounts, and providing customer support
- To Personalize Your Experience: Analyzing aggregated data to better understand how our Website is used and to improve its functionality
- To Improve Our Website: Using feedback to enhance our products, services, and overall user experience
- To Process Payments: Using submitted information solely to securely complete transactions
- To Send Communications: Sending order confirmations, updates, and responses to inquiries. With your consent, we may also send you promotional communications – you can unsubscribe at any time
How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- All sensitive data exchanged between you and our Website is encrypted via SSL (Secure Socket Layer)
- We comply with industry standards for payment card security (PCI-DSS)
- Access to your personal data is restricted to authorized personnel
Data Sharing & Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following circumstances:
- With Service Providers: We may share data with trusted third parties who assist us in operating our business, such as payment processors, shipping providers, and customer support platforms. These parties are contractually obligated to keep your data confidential
- For Legal Compliance: We may disclose information when required by law or necessary to protect our rights and obligations
- During Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Is stored as long as your account is active
- Legal & Compliance Records: Are retained as long as necessary to comply with legal obligations, resolve disputes, or enforce agreements
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access & Update: You have the right to access and correct your personal data by logging into your account or contacting us directly
- Data Portability: You can request a copy of your personal data in a structured, commonly used format
- Erasure: You can request the deletion of your personal data, except in cases where we must retain it for legal, administrative, or security reasons
- Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email or by contacting us directly
To exercise these rights, please contact us at support@secret-velvet.com.
International Users
Secret Velvet sells globally. If you are located outside the United Kingdom, please be aware that your personal data may be transferred to, stored, and processed in another country.
When transferring personal data outside the United Kingdom or the European Economic Area (EEA), we rely on recognized transfer mechanisms such as the UK International Data Transfer Agreement (IDTA), the European Commission's Standard Contractual Clauses (SCCs), or transfers to countries recognized as providing an adequate level of data protection.
By using our Website, you consent to the transfer of your data in accordance with this policy.
Children's Privacy
Our Website is not directed at children under 16 years of age. We do not knowingly collect personal data from minors. If you believe that we have accidentally collected data from a child, please contact us immediately, and we will take steps to delete that data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the last revision was made. We encourage you to review this page periodically to stay informed about how we protect your data.
Your continued use of our Website after any updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: support@secret-velvet.com
🏢 Company: Secret Velvet — NR Ecom Limited
📍 Address: Rosenstraße 14, 10117 Berlin, Germany
