Shipping Policy
Here is the full Shipping Policy translated into German with the updated address:
Shipping Policy – Secret Velvet
Company: NR Ecom Limited | Website: https://secret-velvet.com/
Contact: support@secret-velvet.com
Last Updated: June 2026
Our Promise
At Secret Velvet, we aim to make your shopping experience as smooth and transparent as possible. All orders are shipped discreetly – your privacy is important to us.
Free & Discreet Worldwide Shipping
🚚 We offer free, discreet shipping on all orders worldwide – no minimum order value.
All packages are shipped in plain, unmarked packaging, with no indication of the contents on the outside.
Where We Deliver
We deliver to countries worldwide, including the United States, United Kingdom, Canada, Australia, Germany, France, Spain, Netherlands, Switzerland, UAE, and many more.
If your country is not explicitly listed, it automatically falls under our "Rest of the World" shipping zone – you are still covered.
Processing Time
- Processing Time: Orders are processed within 1–3 business days (Monday to Friday)
- Same-Day Processing Cut-off: Orders placed before 10:00 PM CET (Central European Time) will be processed the same day.
- Orders placed after this time will be processed on the next business day.
- No Shipping On: Weekends and public holidays
Delivery Times
Once shipped, the following estimated delivery times apply:
| Country / Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 7–12 business days |
| Canada | 7–12 business days |
| Australia | 7–12 business days |
| New Zealand | 7–12 business days |
| Germany | 7–12 business days |
| Netherlands | 7–12 business days |
| Belgium | 7–12 business days |
| France | 7–12 business days |
| Austria | 7–12 business days |
| Luxembourg | 7–12 business days |
| Spain | 7–12 business days |
| Ireland | 7–12 business days |
| Denmark | 7–12 business days |
| Sweden | 7–12 business days |
| Switzerland | 7–12 business days |
| United Arab Emirates | 7–12 business days |
| Rest of the World | 7–12 business days |
Please note that these are estimated delivery times, which may vary due to customs clearance, local postal conditions, or peak periods.
Shipping Carriers
We partner with trusted logistics providers such as DHL and other international shipping partners to ensure safe and reliable delivery to your home.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time.
If you have not received a tracking email within 3 business days of your order, please check your spam folder or contact us at support@secret-velvet.com.
Lost or Damaged Orders
Damaged Upon Arrival:
If your order arrives damaged, please contact us within 48 hours of receipt at support@secret-velvet.com. Provide your order number and photos of the damage so we can resolve the issue promptly.
Lost Packages:
If your tracking shows no movement for an extended period or your package appears to be lost, please contact us as soon as possible. We will investigate the case with the shipping carrier and find the best solution for you.
Returns
We offer a 30-day return policy if you are not satisfied with your purchase.
For full details on eligibility, conditions, and how to initiate a return, please refer to our [Return & Refund Policy].
Customer Support
Our support team is available to assist you with any questions or concerns regarding shipping.
📧 Email: support@secret-velvet.com
🕘 Business Hours: Monday to Friday, 09:00 AM – 09:00 PM CET (Central European Time)
Company Address:
NR Ecom Limited
Rosenstraße 14
10117 Berlin
Germany
We strive to respond to all inquiries within 1–2 business days.
